Automotive Service Advisor
AUTOMOTIVE SERVICE ADVISOR
Earn $65,000 - $130,000+ a Year! BRAND NEW State-of-the-Art Facility + Great Benefits!
Dealership Sales and/or Service Experience Preferred.
Job Intro
Acura of Jackson is HIRING NOW for friendly, energetic Service Advisors to advise customers on service options and costs when their vehicle needs repair in our brand new, state-of-the-art service facility. Previous Service Advisor or Mechanic experience is preferred, but we will train the right candidate with an automotive background! Those with previous Service, Sales/Retail, or Parts Department experience in Auto, RV, Powersport, or Marine Dealerships settings are encouraged to apply! If you’re driven, personable, and thrive in a team environment, this is the perfect opportunity to grow your career with one of the region’s leading dealer groups. Apply online today! Be sure to monitor your phone and email as we are actively setting up interviews. Since our Service Department is so busy, feel free to come by and apply in person with the Service Manager, Alonzo Campbell! No calls, please.
Job Description
Schedule and coordinate customer appointments for service, maintenance, or recall work Greet customers, inspect vehicles, and accurately identify repair needs Advise customers on recommended services, pricing, and maintenance plans and more.
Benefits
- $65,000 - $130,000+ annual income (base + commission + bonuses)
- Paid training
- Full-time Position, 5-day work week
- Full Family Benefits – Medical, Dental, Vision, and Life Insurance
- 401(k) Plan with Company Match
- Paid vacation & holidays
- Employee discount pricing on products, services & vehicles
- BRAND NEW, state-of-the-art facility and amenities
- Clearly defined career path for advancement within the group!
Responsibilities
- Schedule and coordinate customer appointments for service, maintenance, or recall work
- Greet customers, inspect vehicles, and accurately identify repair needs
- Advise customers on recommended services, pricing, and maintenance plans
- Communicate effectively between customers, technicians, and the parts department
- Monitor repair progress and keep customers informed throughout the process
- Review repair orders and invoices with customers at completion of service
- Maintain high CSI (Customer Satisfaction Index) ratings through exceptional service and communication
- Foster long-term customer relationships built on trust and transparency
Requirements
- Previous Automotive Service Advisor experience preferred, but we will train the right person with an automotive background!
- Saturday availability is a must
- Background in Warranty/Insurance Adjusting, Automotive Technician/Mechanic, or Parts/Sales/Retail also translates well
- Experience in Auto, RV, Powersport, or Marine dealerships is a major plus
- Basic understanding of automotive systems and repair terminology
- Excellent communication, organizational, and sales skills
- Professional appearance, positive attitude, and a team-oriented mindset
- General knowledge of vehicle mechanical operations is preferred
- Bilingual (Spanish/English) a plus
- Good customer service and communication skills
- Works well in a fast-paced environment
- Professional appearance and a positive attitude
- Applicants must pass pre-employment screening
- We are a Drug-Free Workplace
Terms
Please feel free to come by and apply in person with the Service Manager, Alonzo Campbell! We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.