Careers at Byron Outdoor Superstore

BDC Customer Service Representative

Job Intro

Byron Outdoor Superstore is located in Middle Georgia - minutes away from Macon, Perry, Warner Robins, Centerville, and Warner Robins Air Force Base, and only one hour south of Atlanta. We are the one-stop dealership for new and used ATV, UTV, motorcycle/scooter, boats, PWC, tractor, and side x side vehicles. We sell and service Yamaha, Triumph, Can-Am®, and Suzuki. We’re seeking an energetic and organized Customer Service Representative to join our Business Development Center (BDC) and support our busy Service Department. This is a customer-facing role where you’ll handle inbound calls, schedule service appointments, follow up with customers, and keep communication running smoothly between clients and our technicians. If you love talking with people, staying organized, and being part of a team that keeps customers’ gear running right, we want to speak with you! Apply online today! Please monitor your phone and email as we are actively scheduling interviews.

Job Description

Field inbound service calls for all departments, including marine, powersports, tractor, RV, and small engine service

Benefits

• Competitive Hourly Pay – Tell us about your experience at your interview!
• Full-time, 5-Day work week
• Medical, Dental, Vision and Life insurance
• Paid vacation and holidays
• Supportive Work Environment: Join a team that values collaboration and continuous improvement
• Training and Development: Comprehensive training to ensure your success in the role
• Career advancement opportunities

Responsibilities

• Field inbound service calls for all departments, including marine, powersports, tractor, RV, and small engine service
• Schedule, confirm, and reschedule appointments in our CRM system
• Make outbound follow-up calls for maintenance reminders and post-service satisfaction checks
• Provide customers with repair status updates and accurate time estimates
• Coordinate with Service Advisors, Technicians, and Parts staff to keep the shop workflow efficient
• Document customer communication clearly and accurately
• Maintain a professional, upbeat, and customer-focused tone on every call

Requirements

• Excellent communication and customer service skills
• Strong attention to detail and time management
• Ability to multi-task in a busy dealership environment
• Previous experience as a Customer Service Representative, BDC Rep, Scheduler, or Call Center Associate preferred
• Familiarity with automotive, powersports, marine, or equipment service a plus
• Basic computer proficiency and CRM experience helpful
• Friendly, dependable, and motivated to help others
• Valid driver’s license; boating experience and safe operation of boats and trailers strongly preferred
• Please upload your resume. Completing the optional online assessment will grant you priority consideration!
• Must pass pre-employment testing to include background checks, MVR, and drug screen

Terms

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.