Assistant Manager - Service Department
Automotive Assistant Manager - Service Department
Generous Pay Plan + Great Benefits!
Service Department Experience Required
Job Intro
Central Chrysler Jeep Dodge Ram of Norwood is a well-established automotive dealership with a strong focus on customer satisfaction and commitment to excellence. Our Service department has an opening for an Assistant Manager. Opportunities for advancement exist in this role! Why Work for Central CJDR? At Central Chrysler Jeep Dodge Ram, we’re more than a dealership, we’re a destination for automotive excellence and career growth. Located in Norwood, MA, we’ve built a reputation for integrity, innovation, and customer-first service. When you join our team, you become part of a legacy that values people as much as performance. Here’s what makes us stand out: Established Reputation: We’re a trusted name in the region, known for delivering top-tier vehicles and service with honesty and professionalism. Team-Driven Culture: We foster a collaborative, respectful environment where your ideas matter and your contributions are recognized. Career Development: Whether you're in sales, service, parts, or admin, we offer training, mentorship, and advancement opportunities to help you grow. Modern Facilities: Our dealership is equipped with the latest tools and technology to support your success and efficiency. Competitive Compensation: We offer strong pay structures, benefits packages, and performance incentives that reward your hard work. Customer Loyalty: Our repeat business and strong community ties mean you’ll be part of a team that customers trust and return to.
Job Description
Implement and maintain an effective dispatch system for repair orders Schedule shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required and more.
Benefits
- Generous pay plan based on experience!
- State-of-the-art facility
- Medical & Dental Insurance
- 401(k) Retirement Plan
- Paid Time Off & Vacation
- Growth opportunities
- Employee vehicle purchase plans
- Family owned and operated
Responsibilities
- Implement and maintain an effective dispatch system for repair orders
- Schedule shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required
- Dispatch, organize and control the flow of service work through the service department in a professional, timely manner
- Support the Service Manager in daily operations of the Service Department
- Assist in managing service staff, scheduling, and performance reviews
- Review work order with customer to ensure satisfaction
- Ensure consistent follow-ups to increase customer loyalty and CSI
- Solve problems and meet predetermined service and sales objectives
- Monitor quality control and ensure compliance with safety standards
- Ensure proper maintenance and repair of all equipment
Requirements
- Previous dealership Service or Parts management preferred but we will train candidates with Service Advisor experience
- Communication: Excellent verbal and written communication skills to interact effectively with staff, customers, and other departments.
- Organizational Skills: Strong organizational and time-management skills to handle multiple tasks and prioritize effectively.
- Problem-Solving: Ability to analyze situations, make sound judgments, and resolve issues quickly and efficiently.
- Technical Proficiency: Familiarity with dispatch software, computer systems, and standard office equipment.
- Customer Service: A focus on customer satisfaction and the ability to handle difficult situations with courtesy and professionalism.
- Adaptability: The capacity to remain calm and make timely decisions and attention to detail
- Valid driver's license and a good driving record
- High school diploma or equivalent
- Please upload your resume. Completing the online assessment will grant you priority consideration!
- Must be authorized to work in the U.S. without sponsorship and be a current resident.
- Must pass pre-employment testing to include background checks, MVR, and drug screening.
Terms
We are an Equal Opportunity Employer. All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.