Careers at Cobb County Toyota

Customer Service Representative - Collision Center

Job Intro

Cobb County Toyota’s busy Collision Center needs to hire a Customer Service Representative, to perform administrative tasks to support our daily operations. Clerical, Office experience is preferred. Experience working in a collision center, auto body repair shop is helpful. We value our employees and invest in their success! Cobb County Toyota is a High Volume, well-established Automotive Dealership and we've been providing quality automobiles and award-winning service to Georgia for over a decade. We've been named the proud recipient of the coveted Toyota Motor Sales President's Award 24 times!    Applications without an attached resume will not be considered. No Phone Calls, Please!

Job Description

Greet customers in a friendly, professional manner Answer incoming calls, direct, or take messages. Distribute mail. Schedule appointments, obtain customer and vehicle data for collision center estimators

Benefits

• Greet customers in a friendly, professional manner
• Answer incoming calls, direct, or take messages. Distribute mail.
• Schedule appointments, obtain customer and vehicle data for collision center estimators
• Perform administrative tasks to support the Collision Center, Body Shop's daily operations
• Assist with rental car
• Use the highest standard in professionalism with customers, insurance representatives, vendors, and associates
• Maintain Customer Satisfaction Index rating comparable to that of the manufacturer or dealership average
• Maintain work area in an orderly and clean manner

Responsibilities

• Greet customers in a friendly, professional manner
• Answer incoming calls, direct, or take messages. Distribute mail.
• Schedule appointments, obtain customer and vehicle data for collision center estimators
• Perform administrative tasks to support the Collision Center, Body Shop's daily operations
• Assist with rental car
• Use the highest standard in professionalism with customers, insurance representatives, vendors, and associates
• Maintain Customer Satisfaction Index rating comparable to that of the manufacturer or dealership average
• Maintain work area in an orderly and clean manner

Requirements

• Must be at least 18 years old
• Auto Body Shop, Collision Center CSR Admin experience is preferred
• Administrative, clerical, office experience is preferred
• Good customer service and communication skills
• Good computer skills including Word, Excel, etc.
• Valid driver's license
• Please upload your resume. Completing the online assessment will grant you priority approval!
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Must pass pre-employment testing to include background checks, MVR, and drug screen.

Terms

We are an Equal Opportunity Employer. All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.