Careers at Corwin Ford Tri-Cities

BDC Customer Service Representative

Job Intro

Corwin Ford Tri-Cities is hiring a Customer Service Representative to support our fast-paced service department. In this role, you’ll answer inbound service calls, schedule appointments, make outbound (and cold) calls to bring customers in for maintenance, repair, and provide top-tier customer service for both our in-dealership and mobile service offerings. You’ll be a key part of keeping our service drive full the mobile vans on the road servicing customers and our guests happy. If you enjoy talking to people, are great at staying organized, and want to grow in the automotive industry, this is the opportunity for you.

Job Description

Answer inbound service calls and set up vehicle service appointments Make outbound calls (including cold calls) to schedule customers for routine maintenance, recalls, or recommended service from a previous visit and more.

Benefits

• Full-time
• $18 - $23 an hour based on experience
• Factory Incentives and Spiff Programs
• Paid Training
• Medical, Dental, and Vision Benefits
• Paid time off
• 401(k) with Company Match
• Promotions from Within! Excellent Advancement Opportunity!
• A Professional and Respectful Work Environment

Responsibilities

• Answer inbound service calls and set up vehicle service appointments
• Make outbound calls (including cold calls) to schedule customers for routine maintenance, recalls, or recommended service from a previous visit.
• Support both our dealership and mobile service teams by scheduling efficiently and communicating clearly
• Provide excellent customer service and follow up with customers to ensure satisfaction
• Build relationships with guests to encourage repeat business
• Log customer interactions and appointment activity in the CRM system
• Assist with other duties as needed

Requirements

• Experience in customer service, hospitality, retail, or sales 
• Automotive experience is a plus but not required
• Comfortable making outbound calls and initiating conversations
• Strong communication and relationship-building skills
• Able to multitask and follow up with accuracy
• Must be skilled with Computer Data Entry and Microsoft Word & Excel
• Valid driver's license and clean driving record

Terms

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.