Warranty Administrator
Automotive Warranty Administrator
Experience Preferred! INFINITI Experience is a Plus!
Excellent Pay Plan Based on Experience + Great Benefits Career Growth Opportunities!
Job Intro
Coulter INFINITI is looking to hire an experienced Automotive Warranty Administrator to start immediately. This position will process warranties for all our vehicles. The successful candidate must be able to work in a fast-paced and challenging environment. We value our employees and invest in their success! Coulter INFINITI provides a well-defined career trajectory, industry-leading pay structure, and a personalized growth strategy for all team members. We foster a collaborative atmosphere, ensuring every employee receives mentorship, assistance, and the necessary resources to excel in their professional journey. Take the first step to elevate your career by applying now at our esteemed INFINITI dealership!
Job Description
Prepare, submit, and track warranty repair orders and claims according to dealership and manufacturer policies. Pay close attention to details, accuracy, and timeliness of claims to ensure the Service Department receives payment.
Benefits
- Excellent pay plan based on experience!
- 401(k) Plan with Company Match
- Health, Dental, Vision, and Life Insurance
- Health Savings Account (HSA)
- Paid time off
- Professional development assistance
- Full-time Position
- Employee discounts on parts & services
- Vehicle Purchase Plans
- Clearly defined career path for advancement
Responsibilities
- Prepare, submit, and track warranty repair orders and claims according to dealership and manufacturer policies.
- Pay close attention to details, accuracy, and timeliness of claims to ensure the Service Department receives payment.
- Assist each store's Finance and Insurance Department in answering warranty submittal questions.
- Maintain detailed notes about warranty issues
- Answer customer inquiries about products or cancellation procedures.
- Enter price changes and collect payments
- Process customer refunds within the set rules and timeline.
Requirements
- Previous Experience as an Automotive Warranty Administrator preferred
- INFINITI experience is a plus
- CDK experience helpful
- Excellent communication and listening skills to resolve issues in a professional and tactful manner over the phone and in-person
- Strong computer skills
- Excellent organizational/ sequencing skills
- Working knowledge of Service Department activities, methods, policies, and procedures
- General knowledge of product installation activities
- Valid driver's license and good driving record required
- Please upload your resume, completing the online assessment will grant you priority consideration!
- Must be authorized to work in the U.S. without sponsorship and be a current resident.
- Must pass pre-employment testing to include background checks, MVR, and drug screening.
Terms
We are an Equal Opportunity Employer. All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.