Careers at Deacon Jones Hyundai

Automotive Service Advisor / Writer

Job Intro

Deacon Jones Hyundai needs to hire a Service Advisor/Writer now to add to our team and help us meet customer demand in our service center. If you are looking to take your career to the next level, this might be the right opportunity for you! We value our employees and invest in their success. The Deacon Jones Family has been proudly serving North Carolina for over 40 years. Our motto is: "We Treat You How We Would Like to be Treated". We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community.

Job Description

Greet customers and make them feel welcome! Work with customer and technician to identify required services using vehicle's service history. Advise customers on necessary/suggested services and costs; advise of any current special promotions available.

Benefits

• Competitive pay plan!
• Medical, Dental and Vision Insurance
• 401(k)
• Employee purchase program
• Paid Vacation / Sick time
• Opportunity for advancement
• Career opportunities for our returning military veterans

Responsibilities

• Greet customers and make them feel welcome!
• Work with customer and technician to identify required services using vehicle's service history
• Advise customers on necessary/suggested services and costs; advise of any current special promotions available
• Compute cost of replacement parts and labor
• Schedule appointments with customers
• Address customer's questions and needs promptly and professionally
• Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been completed as scheduled
• Review results of customer satisfaction surveys with service manager
• Meet the dealership's standards for repair order production

Requirements

• Service Advisor/Writer experience is preferred
• The ability to work in a fast-paced environment and demonstrate exceptional resiliency and composure
• High school diploma or equivalent preferred
• Valid in-state driver's license
• Professional personal appearance
• A 'People Person' with excellent communication skills
• Resume must be uploaded, and online assessment completed for immediate consideration.
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Must pass pre-employment testing to include background checks, MVR, and drug screen.

Questions

Walk-in Applicants are Welcome!

Terms

We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.