Careers at Doc's Harley-Davidson

Experienced Motorcycle Technician

Job Intro

Doc’s Harley-Davidson was designed to provide our customers with the convenience and shopping environment found in the best department stores. The difference is - we have 43,000 square feet full of quality new and used motorcycles. We're passionate about motorcycles and we love to have fun. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community. We value our employees and invest in their success. We are looking for a dedicated, career-minded Service Technician with at least 4 years’ experience, who understands the motorcycle business and works well with people. Our dealership group is a fantastic business opportunity for those who seek future Management growth within the company, as well.

Job Description

Provide prompt, dependable, high-quality, vehicle service to (internal & external) Guests. Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill.

Benefits

• Very competitive pay plan!
• $50,000+ Per Year!
• Health, Dental, Vision and Disability Insurance 
• Life Insurance 
• Employee discounts 
• Voluntary Term Life, Short and Long-Term Disability 
• Competitive Vacation Time 
• 401(k) retirement plan match... We invest in our team! 
• We are a growing organization with room for advancement!

Responsibilities

• Provide prompt, dependable, high-quality, vehicle service to (internal & external) Guests.
• Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill.
• Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
• Accept work assignments from Service Writer/Manager.
• Request parts for the job as early as possible when needs become known.
• Perform service, repair, and customization work in accordance with factory specifications.
• Assist Service Writer, when requested, with writing up work orders, communication with Guests, test riding, or any other issue which will help ensure Guest satisfaction.
• Notify the Service Writer/Manager of additional work needed or any delays in expected completion as soon as they become known so that the Guest may be contacted and notified of the delay.
• Minimize comebacks and deal with them promptly and satisfactorily when they do occur.
• Keep guests’ vehicle cleaner than when it was dropped off.
• After the job is finished, ensure proper completion and filing of paperwork.
• Keep work areas as clean as possible and assist others with maintaining shop cleanliness.
• Maintain technical (PHD and other) qualifications by completing any necessary training programs assigned to you by the Service Manager.
• Other duties as assigned

Requirements

• At least 2 years’ experience required!!
• Treat all employees and Guests fairly, courteously, and with dignity.
• Model superior Guest service behavior for all interactions with Guests and employees.
• Be prompt and available for flexible scheduling.
• Maintain up to date technical qualification (PHD and others) by completing all training programs assigned by the Service Manager.
• Focus on quality.
• Completion of a factory-authorized training program such as MMI Service School or equivalent work experience
• Valid vehicle license with motorcycle endorsement (if you don’t have this we will train).
• Service Technicians need both basic and special tools to properly diagnose and service our products. All Service Technicians are required to own a set of tools within the agreed timeframe. A list of required tools will be provided.
• Please upload your resume and complete the online assessment
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Must pass pre-employment testing to include background checks, MVR, and drug screening.

Terms

Qualified applicants will receive consideration for employment without discrimination because of sex, marital status, race, color, creed, national origin, age, or the presence of a non-job-related handicap.