Service Advisor
Automotive Service Advisor
Experience is Preferred
$80,000+ Income! Excellent Training, Income & Benefits!
Job Intro
Donovan’s Auto & Tire Center has been Cincinnati’s Honest Choice for Auto Repair since 1958 with thriving locations in Pleasant Ridge, Blue Ash, and Montgomery Road. We are seeking Service Advisors, with excellent customer service skills, to guide customers through the auto repair and maintenance process, advise on service options and costs, ensure customers are satisfied, and more. Auto dealership Service Advisor experience is preferred. Apply now and join a team where your integrity matters, and your work truly makes a difference. Why Donovan’s? A Reputation Built on Honesty: Donovan’s earned its title as The Honest Choice for Auto Repair through decades of transparent, customer-first service. Deep Local Roots: Founded in 1958 and still family-led, Donovan’s has grown from a single shop to multiple trusted locations across Cincinnati. Long-Term Stability: Many team members stay for years because the culture is supportive, respectful, and built on doing the right thing. Modern, Well-Equipped Shops: Clean, organized facilities with updated equipment and strong workflow support. Community Trust: Cincinnati drivers rely on Donovan’s for dependable service, honest recommendations, and fair pricing.
Job Description
As a Service Advisor, you are the bridge between our customers and our technicians. You’ll greet customers, answer questions, advise them on the auto repair and maintenance process, communicate repair, maintenance and cost recommendations clearly, ensure every customer receives the transparent and trustworthy service Donovan’s is known for, and more.
Benefits
- $80,000+ performance-driven income
- Health and supplemental insurance
- Paid time off and holidays
- Ongoing training and development
- Employee discounts on services and tires
- Career advancement opportunities
Responsibilities
- Greet customers, answer questions, guide customers through the auto repair and maintenance process, advise on service options and costs, ensure customers are satisfied, and more.
- Listen to customer concerns and document repair needs accurately
- Communicate technician findings and recommendations clearly and honestly
- Prepare estimates, obtain approvals, and manage repair timelines
- Maintain strong communication with customers throughout the service process
- Uphold Donovan’s long-standing commitment to integrity, safety, and value
Requirements
- Auto dealership service advisor experience is preferred
- Strong customer service, computer, communication and organizational skills
- Ability to explain technical information in a customer-friendly way
- A positive and professional demeanor
- Commitment to ethical, transparent service
- Ability to thrive in a fast-paced, team-oriented environment
- Please upload your resume and complete the online assessment
Terms
We are an Equal Opportunity Employer