Careers at Harmony Home Medical

Customer Service Representative / Sales

Job Intro

Harmony Home Medical is a family-owned medical equipment company proudly serving San Diego since 2008. We help seniors and individuals with mobility challenges live safer, more comfortable, and more independent lives at home. What we do matters and how we treat people matters just as much. We’re looking for a sales-driven, people-first Customer Service Representative who knows how to build trust, create rapport quickly, and guide customers to the right solutions. If you’re someone who enjoys meaningful conversations, takes pride in closing sales ethically, and shows up consistently and on time, this role is for you. This is not a passive customer service role. Strong sales ability and communication skills are essential.

Job Description

Assess customer needs and recommend appropriate medical equipment solutions Educate clients on product features and proper use and more.

Benefits

• $22 per hour base pay
• 5% commission on monthly sales after $40,000 in sales
• Once fully trained, typical earnings range $25 – $32 per hour for team members with solid sales skills
• Full-time, stable position
• 401(k) with 3% company match
• 2 weeks paid vacation
• Paid training and ongoing professional development
• Long-term growth opportunities in a stable, high-demand industry

Responsibilities

• Build strong, genuine relationships with customers and caregivers
• Communicate confidently by phone, email, and in person
• Assess customer needs and recommend appropriate medical equipment solutions
• Educate clients on product features and proper use
• Meet or exceed monthly sales and service goals
• Maintain accurate documentation and follow internal processes
• Work collaboratively with the team to deliver an excellent customer experience
• Represent Harmony Home Medical with professionalism and integrity

Requirements

• Proven sales experience is required
• Spanish speaking is required (English/Spanish bilingual)
• Strong ability to build rapport and earn trust quickly
• Reliable, punctual, and detail-oriented
• Patient, compassionate, and professional — especially with seniors and caregivers
• Confident communicator with excellent listening skills
• Comfortable discussing pricing and guiding purchasing decisions
• Able to work independently while contributing positively to a team
• Comfortable and quick using computers and learning new systems
• High school diploma or equivalent
• Authorized to work in the U.S.
• Must pass background check, DMV check, and narcotics drug screening

Terms

How to Apply (Important) To be considered, all applicants must complete BOTH steps below: Submit your resume and complete the online application and assessment Record a short video on your phone (1–2 minutes) explaining why you feel you are a great fit for this role Text or email your video to: 760-529-2324 or erica@harmonyhomemedical.com This step is important to us — it helps us get to know you beyond a resume.   Harmony Home Medical is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, age, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected status