Careers at Harvey Automotive Group

Automotive Service Advisor / Writer - Lexus

Job Intro

Harvey Lexus of Grand Rapids is part of the Harvey Automotive Group which has been family owned and operated since 1966. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community. Harvey Lexus is a full-service, luxury-driven, customer-first automotive dealership in Grand rapids and we are seeking a high-energy, self-starter with outstanding customer service skills for Service Advisor / Writer position in our extremely busy service department. This is a full-time position which includes some rotation of evening and Saturday hours. Qualified applicants will be contacted for an interview. Please no walk-ins or calls. Here’s what makes this opportunity stand out: Luxury Brand Alignment: Represent Lexus, a globally respected name in automotive innovation, quality, and customer satisfaction. You’ll work with cutting-edge hybrid, electric, and performance vehicles in a dealership that’s known for its award-winning service. Customer-Centric Culture: Harvey Lexus prides itself on delivering unparalleled customer service. As a Service Advisor, you’ll be empowered to build lasting relationships, anticipate client needs, and ensure every visit feels personalized and stress-free. Professional Environment: The dealership’s clean, modern showroom and service center reflect its commitment to excellence. You’ll collaborate with certified technicians and a knowledgeable support team in a setting that values precision, integrity, and teamwork. Growth and Stability: With a strong presence in Grand Rapids and a reputation for quality, Harvey Lexus offers a stable career path. Whether you’re advancing your technical knowledge or developing leadership skills, you’ll find opportunities to grow. Respectful Hours and Structure: Service hours are structured to support work-life balance—open weekdays with limited Saturday hours and closed Sundays. This allows for predictable scheduling and time to recharge. Community Connection: Located in Grand Rapids, the dealership serves a loyal customer base across West Michigan. You’ll be part of a team that values local relationships and contributes to a trusted regional brand.

Job Description

Schedule appointments with customers Greet the customers and work with them and the technician to identify required services using vehicle's service history Advise customers on necessary/suggested services and costs; advise of any current special promotions available

Benefits

• $100,000+ opportunity!
• Medical, Dental and Vision plans are available
• 401(k) retirement plan available
• Excellent training programs!
• Closed on Sundays!
• Opportunities for career advancement!

Responsibilities

• Schedule appointments with customers
• Greet the customers and work with them and the technician to identify required services using vehicle's service history
• Advise customers on necessary/suggested services and costs; advise of any current special promotions available
• Compute the cost of replacement parts and labor
• Address customer's questions and needs promptly and professionally
• Ensure comprehensive pre-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been completed as scheduled
• Review results of customer satisfaction surveys with the service manager
• Meet the dealership's standards for repair order production

Requirements

• Lexus / Toyota Service Advisor experience highly preferred
• Strong communication skills
• Computer skills (Dealer Track experience is a plus)
• Professional business appearance
• Ability to foresee possible issues and make preemptive decisions quickly
• Flexibility to work with all clients and provide world class service to everyone
• Desire to keep up to date with the required training
• Solid work ethic with superior attendance record
• Please upload your resume. Completing the online assessment will grant you priority approval!
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Must pass pre-employment testing to include background checks, MVR, and drug screen.

Terms

We are an Equal Opportunity Employer. All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.