Service Appointment Scheduler
Customer Service - Automotive Service Appointment Scheduler
$18 - $20 Per Hour + Bonuses! Paid Training, Great Benefits & Room for Advancement!
Previous Customer Service & experience handling high call volume in any industry preferred.
Job Intro
Honda of New Rochelle is HIRING NOW for friendly Service Representatives to set up service appointments, answer inbound service calls, and, most importantly, provide excellent customer service for our busy Service Department! We offer paid training, a great benefits package, and advancement opportunities to all of our employees! Those with previous Clerical, Business Development, or Call Center experience are encouraged to apply!
Job Description
Answer incoming calls and work with vehicle owners to book appointments for vehicle service Schedule automotive service appointments Call customers to confirm service appointments and/or remind them when their vehicle is due for its next service
Benefits
- $18 - $20 per hour based on experience + bonuses
- Full-time Position, 40-hour work week
- Paid Training
- Medical, Dental & Vision Insurance
- 401(k) Retirement Plan
- Paid Vacation / Sick Time
- Work / Life Balance
- Employee Discounts on Products & Services
- Supportive Management Team
- Long-term Job Security & Advancement Opportunities!
Responsibilities
- Answer incoming calls and work with vehicle owners to book appointments for vehicle service
- Schedule automotive service appointments
- Call customers to confirm service appointments and/or remind them when their vehicle is due for its next service
- Assist with recalls: The Service Manager will supply a list of customers in our database with open recalls and/or due maintenance
- Call customers who need the recall completed on their vehicle and set an appointment that is mutually convenient for the customer and service department
- Assist with other duties as needed/ assigned
Requirements
- This is an onsite position
- Automotive dealership experience is a plus!
- Great phone voice and experience handling high call volume
- Must have the ability to multi-task
- Must be skilled with Computer Data Entry and Microsoft Word & Excel, as well as a Multi-Line Phone systems
- Must be reliable
- Professional appearance and a positive attitude
- Valid driver's license and clean driving record
- Please upload your resume. Completing the optional online assessment will grant you priority consideration!
- Must pass pre-employment testing to include background checks, MVR, and drug screen
Terms
We are an Equal Opportunity Employer and prohibit discrimination/harassment regarding race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.