Careers at Jaguar Land Rover Fort Myers

Automotive Service Advisor

Job Intro

Jaguar and Land Rover of Fort Myers is a GREAT place to have a rewarding career! Our High Volume Service Dept. is seeking Service Advisors to guide customers through the auto repair/maintenance process, advise customers on service options and costs, schedule service, follow vehicle status from service bay entry through completion and more. Service Advisor Experience is preferred. Excellent customer service skills are required. We appreciate our employees and invest in their success! Upload your resume AND complete the assessment for immediate consideration. Why work for Jaguar and Land Rover Fort Myers? We are a positive, up-beat, award winning dealership that believes honesty, integrity and 100% customer satisfaction is the only way to do business.

Job Description

Guide customers through the auto repair/maintenance process, advise customers on service options and costs, greet customers, answer vehicle operational questions, follow vehicle status from service bay entry to completion and more.

Benefits

• We Provide Excellent Benefits:
• Excellent Performance-Based Income!
• Training
• Medical and Dental Insurance
• Paid Holidays
• Paid Vacation after 12 months
• 401(k) Plan
• 5-day work week. Closed on Sundays
• Busy shop with lots of work
• Newer, state-of-the-art facility
• Team Environment

Responsibilities

• Guide customers through the auto repair/maintenance process, advise customers on service options and costs, schedule service, greet customers, answer questions, follow vehicle from service bay entry until completion and ensure customer is satisfied.
• Learn and answer vehicle operational questions
• Schedule appointments for repair service,
• maintenance and /or recall work.
• Greet customers and inspect their vehicle
• Offer additional services and products including special promotions
• Follow status of a customer's vehicle from service bay entry through completion of work
• Keep customers informed of changes
• Upon completion of work, review work order with customer
• Provide a completely satisfied customer experience
• Maintain high CSI (customer satisfaction index) score

Requirements

• Automotive Service Advisor and Dealership experience is preferred
• Automotive operational knowledge
• A friendly 'people person' with excellent customer service and communication skills
• A positive attitude, good work ethic and professional appearance
• Pleasant, energetic, conscientious, dependable, self-starter with ability to multi-task in a fast-paced environment.
• Computer proficiency on relevant platforms is a plus
• Valid driver's license and good driving record
• High school diploma or equivalent

Terms

We are an Equal Opportunity Employer