Careers at John Megel Ford

Automotive Warranty Administrator

Job Intro

John Megel Ford is looking to hire a Warranty Administrator who has Ford warranty experience to start immediately. This position will process warranties for all our vehicles. The successful candidate must be able to work in a fast-paced and challenging environment. We value our employees and invest in their success! John Megel Ford in Cleveland, GA is proud to serve drivers from Dahlonega, Clarkesville, Clayton and beyond. Join our team today and help us continue our first-rate service to our customers. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community. We value our employees and invest in their success.

Job Description

Prepare, submit, and track warranty repair orders and claims according to dealership and manufacturer policies. Pay close attention to details, accuracy, and timeliness of claims

Benefits

• Excellent pay plan!
• Medical, Dental and Vision insurance
• 401(k)
• Paid vacation
• Closed on Sundays!
• Career advancement opportunities

Responsibilities

• Prepare, submit, and track warranty repair orders and claims according to dealership and manufacturer policies.
• Pay close attention to details, accuracy, and timeliness of claims to ensure the Service Department receives payment.
• Assist each store's Finance and Insurance Department in answering warranty submittal questions.
• Maintain detailed notes about warranty issues
• Answer customer inquiries about products or cancellation procedures.
• Enter price changes and collect payments
• Process customer refunds within the set rules and timeline.

Requirements

• Previous experience as a Ford Warranty Administrator is required
• Dealertrack experience helpful
• Excellent communication and listening skills to resolve issues in a professional and tactful manner over the phone and in-person
• Strong computer skills
• Excellent organizational/ sequencing skills
• Working knowledge of Service Department activities, methods, policies, and procedures
• General knowledge of product installation activities
• Valid driver's license and good driving record required
• Please upload your resume, completing the online assessment will grant you priority consideration!
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Must pass pre-employment testing to include background checks, MVR, and drug screening.

Terms

We are an Equal Opportunity Employer. All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.