Automotive Warranty Administration Assistant
Automotive Warranty Administrator’s Assistant
No Experience is Required We Will Train
Excellent Pay Plan Based on Experience + Great Benefits Career Growth Opportunities!
Job Intro
John Megel Ford in Cleveland, GA is proud to serve drivers from Dahlonega, Clarkesville, Clayton and beyond is looking to hire a Warranty Administrator’s Assistant to start immediately. This position will assist in processing warranties for all our vehicles. The successful candidate must be able to work in a fast-paced and challenging environment. Why John Megel Ford? We provide product training and certification programs to help you grow professionally We emphasize employee recognition and celebrate accomplishments We are active in community events like Toys for Tots and local car shows We foster a team environment with social gatherings outside of work
Job Description
Maintain detailed notes about warranty issues Answer customer inquiries about products or cancellation procedures. Enter price changes and collect payments and more.
Benefits
- Excellent pay plan!
- Medical, Dental and Vision insurance
- 401(k)
- Paid vacation
- Closed on Sundays!
- Career advancement opportunities
Responsibilities
- Assist with the following:
- Prepare, submit, and track warranty repair orders and claims according to dealership and manufacturer policies.
- Pay close attention to details, accuracy, and timeliness of claims to ensure the Service Department receives payment.
- Assist each store's Finance and Insurance Department in answering warranty submittal questions.
- Maintain detailed notes about warranty issues
- Answer customer inquiries about products or cancellation procedures.
- Enter price changes and collect payments
- Process customer refunds within the set rules and timeline.
Requirements
- No experience required, we will train
- Dealertrack experience helpful
- Excellent communication and listening skills to resolve issues in a professional and tactful manner over the phone and in-person
- Strong computer skills
- Excellent organizational/ sequencing skills
- Working knowledge of Service Department activities, methods, policies, and procedures
- General knowledge of product installation activities
- Valid driver's license and good driving record required
- Please upload your resume, completing the online assessment will grant you priority consideration!
- Must be authorized to work in the U.S. without sponsorship and be a current resident.
- Must pass pre-employment testing to include background checks, MVR, and drug screening.
Terms
We are an Equal Opportunity Employer. All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.