Careers at John Megel Ford

Automotive Service Advisor / Writer

Job Intro

John Megel Ford is HIRING NOW and looking for driven, customer-focused Automotive Service Advisors / Writers to join our winning team! If you’re passionate about helping people, thrive in a fast-paced environment, and are ready to represent our industry-leading brand, we want to hear from you.  Why Work for Megel Ford? We treat our team like family and value long-term relationships. Join a dealership known for integrity, customer satisfaction, and community involvement. We promote from within and support career development across departments. Work alongside experienced professionals who are invested in your success. Enjoy a stable schedule, employee discounts, and more.

Job Description

Greet customers promptly and professionally upon arrival in the service lane. Listen carefully to customer concerns, document repair needs, and communicate clearly with technicians and more.

Benefits

• $60,000 - $100,000+ per year
• Medical, Dental and Vision insurance
• 401(k)
• Paid vacation
• Closed on Sundays!
• Career advancement opportunities

Responsibilities

• Greet customers promptly and professionally upon arrival in the service lane.
• Listen carefully to customer concerns, document repair needs, and communicate clearly with technicians.
• Provide accurate cost estimates, timelines, and recommendations for necessary maintenance and repairs.
• Serve as the primary point of contact throughout the repair process, ensuring customers are informed and satisfied every step of the way.
• Review vehicle inspections and communicate technician findings clearly and honestly.
• Maintain a high level of product and service knowledge to effectively answer customer questions.
• Prepare repair orders, process payments, and ensure all documentation is completed accurately.
• Follow up after service visits to maintain relationships and encourage repeat business.
• Work collaboratively with technicians, parts staff, and management to meet service goals.
• Deliver an outstanding customer experience in every interaction.

Requirements

• Previous Automotive Service Advisor or Service Writer experience preferred
• Strong communication, problem-solving, and organizational skills.
• Ability to handle multiple priorities in a fast-paced environment.
• Professional appearance and positive attitude.
• Basic computer literacy — familiarity with service management software or CRMs preferred.
• Self-motivated, reliable, and team oriented.
• High School Diploma or equivalent required.
• Valid driver’s license with a clean driving record.
• Please upload your resume. Completing the online assessment will grant you priority consideration!
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Must pass pre-employment testing to include background checks, MVR, and drug screening

Terms

We are an Equal Opportunity Employer. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation, or other protected status.