Service Department Dispatcher
Automotive Service Department Dispatcher
$80,000+ Opportunity + Great Benefits! Retired Technicians and Service Managers encouraged to apply! Dealership experience required!
Automotive Service Dispatcher, Service Advisor or Technician Experience is Required KIA Experience is a PLUS!
Job Intro
KIA of East Hartford needs to hire Service Dispatcher to plan, organize, lead and control the flow of service work through the our high-volume Service Department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer. We value our employees and invest in their success! KIA of East Hartford is a new and used KIA dealership and we also serve KIA drivers in the Bristol, Enfield, Columbia and Wallingford areas which are less than 20 minutes away. We are constantly rated a top KIA dealer in CT. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community. If you are enthusiastic and dedicated, we want to talk to you!
Job Description
Organize and control the flow of service work through the service department in a professional, timely manner Work closely with the Service Manager daily to ensure processes are being followed by the team to maximize shop flow and profitability
Benefits
- $80,000+ opportunity!
- Health, Dental and Vision Insurance
- 401(k) Retirement Plan
- Employee discounts
- A career where your efforts are appreciated and rewarded
- State-of-the-art facility
- Multiple bays available
- Opportunity for advancement
Responsibilities
- Organize and control the flow of service work through the service department in a professional, timely manner
- Work closely with the Service Manager daily to ensure processes are being followed by the team to maximize shop flow and profitability
- Implement and maintain an effective dispatch system
- Schedule shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required
- Ensure proper repair order documentation, i.e., complaint, cause, and correction noted on every repair order with punch time for each operation
- Maintain an organized and up-to-date repair log
- Prepare a list of needed service department equipment, supplies, and required repairs, and reviews it with the Service Manager as needed
- Advise the Fixed Operation Manager of repetitive shortages so that corrective action can be taken
- Ensure that Technicians follow warranty material disposition procedures
- Understand, keep abreast of and comply with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc.
- Maintain a professional appearance for self and subordinates in accordance with company policy
- Other tasks as assigned
Requirements
- Automotive Service Dispatcher, Service Advisor or Technician experience is required with a proven track record.
- KIA experience preferred
- Must be able to run dispatch at high-volume service department
- Must be able to coordinate with Shop Foreman
- Capable of working independently as well as in a team
- Organized and friendly personality with good customer service skills
- Demonstrated ability to manage others
- Time management skills
- High school or equivalent
- Please upload your resume, Completing the online assessment will grant you priority consideration!
- Must be authorized to work in the U.S. without sponsorship and be a current resident.
- Must pass pre-employment testing to include background checks, MVR, and drug screening.
Questions
Walk-in Applicants are Welcome!
Terms
We are an Equal Opportunity Employer. All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.