Careers at KIA of East Hartford

Service Advisor / Assistant Manager / Dispatcher

Job Intro

KIA of East Hartford is HIRING NOW for a talented, energetic Service Advisor / Assistant Service Manager / Dispatcher to advise customers on service options and costs when their vehicle needs repair. Ideal candidates will be ready to hit the ground running with XTime service lane technology, loaner fleet and online text to pay! If you have outstanding customer satisfaction skills, an outgoing personality, are self-motivated and extremely driven with prior experience – We want to hear from you! This is a fantastic opportunity to earn what you deserve. KIA of East Hartford is the #1 volume KIA retailer in CT for 2023! We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community. If you are enthusiastic and dedicated, we want to talk to you!

Job Description

Schedule appointments for service/maintenance/recall work Greet customers and inspect their vehicles. Advise customers about necessary/suggested services. Offer additional services, products, and special promotions.

Benefits

• Rewarding pay plan - BEST in the area!
• Earn $80,000 Plus!
• Base pay plus commission and bonus!
• Health, Dental and Vision Insurance
• 401(k) Retirement Plan
• Employee discounts
• A career where your efforts are appreciated and rewarded.
• Opportunity for advancement

Responsibilities

• Schedule appointments for service/maintenance/recall work
• Greet customers and inspect their vehicles.
• Advise customers about necessary/suggested services.
• Offer additional services, products, and special promotions.
• Follow the status of the customer's vehicle from service bay entry through completion of work.
• Keep customers informed of any changes that occur.
• Upon completion of work, review work order with customer to assure all concerns are addressed.
• Organize and control the flow of service work through the service department in a professional, timely manner
• Work closely with the Service Manager daily to ensure processes are being followed by the team to maximize shop flow and profitability
• Implement and maintain an effective dispatch system
• Maintain an organized and up-to-date repair log
• Provide a completely satisfied customer experience

Requirements

• 2 years of Service Advisor / Dispatcher experience is required.
• KIA experience preferred
• General knowledge of vehicle mechanical operations required.
• CDK and XTime experience preferred.
• Must be able to run dispatch at high-volume service department
• Must be able to coordinate with Shop Foreman
• Good customer service and communication skills
• Works well in a challenging environment
• Professional appearance and a positive attitude
• Excellent work ethic and computer skills
• Valid driver's license and safe driving record
• Please upload your resume. Completing the online assessment will grant you priority consideration!
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Must pass pre-employment testing to include background checks, MVR, and drug screening.

Terms

We are an Equal Opportunity Employer. All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.