Careers at KIA of East Hartford

Automotive Service Advisor / Writer

Job Intro

Are you passionate about helping customers and ensuring their vehicles are in top shape? At Kia of East Hartford, we are looking for an Automotive Service Advisor / Writer who thrives in a fast-paced environment and enjoys building relationships with clients. This role offers you the chance to be the go-to person for customers, guiding them through their service experience and making a real difference in their day. This is a strong opportunity to build a long‑term career with a respected Kia dealership serving Greater Hartford. Why Work for Kia of East Hartford?   Well‑established dealership with a strong reputation in the Hartford area  High customer traffic and a loyal service base  Supportive leadership and a team‑oriented culture  Modern facility with Kia‑certified technicians and genuine Kia parts  A workplace that values professionalism, integrity, and long‑term growth

Job Description

Greet customers and document vehicle concerns clearly and accurately  Create repair orders and communicate effectively with technicians  Recommend maintenance and repair services based on Kia guidelines and more.

Benefits

• Rewarding pay plan - BEST in the area!
• Base pay plus commission and bonus!
• Health, Dental and Vision Insurance
• 401(k) Retirement Plan
• Employee discounts
• A career where your efforts are appreciated and rewarded.
• Opportunities for advancement

Responsibilities

• Greet customers and document vehicle concerns clearly and accurately 
• Create repair orders and communicate effectively with technicians 
• Recommend maintenance and repair services based on Kia guidelines 
• Provide timely updates on repair status, costs, and timelines 
• Review final invoices and explain services performed 
• Ensure customer satisfaction at every step of the service process 
• Maintain a clean, organized service drive and uphold dealership standards 
• Support Express Service operations as needed 
• You will follow up with customers to ensure their satisfaction and address any concerns.

Requirements

• Previous experience in automotive service advising or a related field required
• Strong communication and customer service skills
• Ability to work in a fast-paced environment
• Knowledge of automotive systems and repair processes preferred
• Familiarity with service writing software and tools preferred
• Experience with dealership management systems (DMS) is a plus 
• Valid driver’s license and clean driving record 
• Please upload your resume. Completing the online assessment will grant you priority consideration!
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Pre-employment background checks are required, including MVR, and drug screening.

Terms

We are an Equal Opportunity Employer. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.