BDC Service Representative - Business Development
Automotive BDC Service Representative (Part-Time 30 Hours)
Potential Income: $30,000 - $40,000 per Year Part Time Hours: 3 Ten Hour Days (Monday, Tuesday, Thursday)
Customer Service Experience Preferred
Job Intro
KIA of Everett is looking for a motivated and enthusiastic Representative for our Business Development Center to answer our service department's incoming calls and place outbound calls to schedule or confirm appointments for repairs / maintenance, oil changes, etc. KIA of Everett is a leading dealership in the Everett, WA area. Build and advance a rewarding career as part of a, growing organization where your contributions matter. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community.
Job Description
Schedule customers for their service appointments and handle Incoming and outgoing calls.
Benefits
- Potential income: $30,000 - $40,000 per year
- Employee discounts
- Training provided where necessary
- A career where your efforts are appreciated and rewarded
- Opportunity for advancement
Responsibilities
- Schedule customers for their service appointments.
- Handle Incoming and outgoing calls.
- Assist customers in person with any scheduling needs.
- Call customer for special-order parts and we-owe appointments.
- Answer phones for service department and help give status updates on vehicles being worked on.
- Answer service emails
- Watch and maintain the schedule for service department.
- Schedule recalls and order parts for the recalls.
- Call to confirm upcoming appointments.
Requirements
- Experience is preferred, but we provide excellent training for qualified candidates
- Telephone/call center/customer service experience is a plus
- Great customer service, communication, and computer skills
- Motivated self-starter with the ability to multi-task
- Energetic and thrives in a fast-paced team environment
- The ability to follow direction, be open to change, work effectively under pressure, and to positively defuse negative situations with customers
- Please upload your resume and complete the online assessment
- Must be authorized to work in the U.S. without sponsorship and be a current resident.
- Must pass pre-employment testing to include background checks, MVR, and drug screening.
Terms
We are an Equal Opportunity Employer. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.