Careers at Land Rover Knoxville

Automotive Service Advisor

Job Intro

Land Rover Knoxville is actively seeking Service Advisors to join our team, providing expert advice to customers on service options and associated costs when their vehicles require repair. Prior experience as an Auto Service Advisor is preferred. Luxury Brand and/or CDK experience is a plus! Land Rover Knoxville is part of the respected, family-owned Furrow Automotive Group, alongside luxury brands such as Porsche, Mercedes-Benz, and INFINITI. Many of our employees have built lasting, fulfilling careers here - and so can you. Apply online today!

Job Description

Schedule appointments for service/maintenance/recall work Greet customers and inspect their vehicle Advise customers about necessary/suggested services and costs and more.

Benefits

• Industry-leading Pay Plan! Tell us about your experience at your interview!
• Opportunity to earn $65,000 - $110,000+ a year!
• Continued Training
• Medical, Dental, Vision, and Disability Insurance
• Company Paid Life Insurance
• 401(k) Retirement Plan with Company Match
• Paid Holidays and Paid Time Off
• Employee Discounts on Products & Services & Vehicle Purchase Plans
• 5-Day Work Week
• Gym Membership Discount
• Teladoc
• Employee Assistance Program (EAP)
• Opportunity for advancement

Responsibilities

• Schedule appointments for service/maintenance/recall work
• Greet customers and inspect their vehicle
• Advise customers about necessary/suggested services and costs
• Follow the status of the customer's vehicle from service bay entry through completion of work
• Keep customers informed of any changes that occur
• Upon completion of work, review work order with customer to assure all concerns are addressed
• Provide a completely satisfied customer experience

Requirements

• Previous Service Advisor experience is preferred
• CDK experience is a plus!
• General knowledge of vehicle mechanical operations is preferred
• Bilingual (Spanish/English) a plus
• Customer Communication Skills are expected and rewarded
• Works well in a fast-paced environment
• Professional appearance and a positive attitude
• Please upload your resume! Completing the optional online assessment will grant you priority consideration!
• Must pass pre-employment screening
• We are a Drug-Free Workplace

Terms

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.