Careers at Land Rover Knoxville

Auto Parts Advisor

Job Intro

Land Rover Knoxville is seeking a knowledgeable, customer‑focused Parts Advisor to join our high‑performing Parts and Service team. If you enjoy helping customers, thrive in a fast‑paced dealership environment, and take pride in accuracy and organization, this role is a great fit. We look forward to welcoming the next great member of our team. Why You’ll Love Working for Land Rover Knoxville: Work with a respected luxury brand known for craftsmanship and performance  Supportive, team‑oriented environment where your expertise is valued  Ongoing training and manufacturer‑supported development  A dealership culture built on integrity, professionalism, and customer satisfaction

Job Description

Assist retail and internal service customers with parts inquiries, orders, and recommendations  Identify correct parts using catalogs, diagrams, and manufacturer systems  Process parts orders, returns, and warranty claims accurately and more.

Benefits

• Top Tier Pay based on experience
• Medical, Dental, Vision, and Disability Insurance
• Company Paid Life Insurance
• 401(k) Retirement Plan with Company Match
• Paid Holidays and Paid Time Off
• Employee Discounts on Products, Services & Vehicles
• State-of-art Facility
• Gym Membership Discount
• Textcare
• Employee Assistance Program
• Opportunity for advancement with Furrow Automotive Group

Responsibilities

• Assist retail and internal service customers with parts inquiries, orders, and recommendations 
• Identify correct parts using catalogs, diagrams, and manufacturer systems 
• Process parts orders, returns, and warranty claims accurately 
• Maintain parts inventory, stock levels, and organization 
• Communicate effectively with technicians and service advisors to support repair workflow 
• Provide exceptional customer service in person, by phone, and via email 
• Ensure parts department cleanliness, safety, and operational efficiency 
• Uphold dealership and manufacturer standards for professionalism and customer care

Requirements

• Previous experience as a Parts Advisor, Parts Counterperson, or similar automotive role preferred 
• Strong knowledge of automotive systems and OEM parts 
• Ability to read and interpret parts diagrams and catalogs 
• Excellent communication and customer service skills 
• Strong attention to detail and organizational ability 
• Comfortable using dealership DMS and parts‑ordering software 
• Valid driver’s license with a clean driving record 
• Please upload your resume. Completing the online assessment will grant you priority consideration!
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Pre-employment background checks are required, including MVR, and drug screening.

Terms

We are an Equal Opportunity Employer. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.