Careers at Land Rover Chattanooga

Automotive BDC Manager

Job Intro

Land Rover Porsche and INFINITI of Chattanooga are seeking an experienced and dynamic BDC / Internet Manager to lead our dealerships’ Business Development Center. This pivotal role involves managing our dealership’s online presence, digital marketing strategies, and overseeing the daily operations of the BDC team to enhance our customer engagement and drive success. Land Rover Porsche and INFINITI of Chattanooga are part of the family-owned Furrow Automotive Group which also includes Mercedes-Benz Knoxville and Land Rover Knoxville. Many of our employees have been with us for years because we promote a team-oriented environment where each employee has the mentorship, support, and tools they need to succeed in their career. Apply online today!

Job Description

Manage and optimize our online presence and digital marketing strategies Supervise BDC representatives, managing both inbound service calls and outbound customer communications

Benefits

• Opportunity to earn $100,000 - $125,000 ‘PLUS’ a year!
• Work with Iconic Brands
• State-of-the-Art Technology: Leverage advanced tools and systems in your strategy to optimize customer experiences and sales efficiency
• Award-Winning Team: Become part of a team recognized for excellence and commitment to service and performance
• Growth Opportunities: We are dedicated to your professional development in the thriving automotive industry
• Medical, Dental, Vision, and Disability Insurance
• Company Paid $25,000 Basic Life Insurance
• 401(k) Retirement Plan with Company Match
• Paid Holidays and Paid Time Off
• Employee Discounts on Products & Services & Vehicle Purchase Plans
• Gym Membership Discount
• Teladoc
• Employee Assistance Program (EAP)

Responsibilities

• Manage and optimize our online presence and digital marketing strategies
• Supervise BDC representatives, managing both inbound service calls and outbound customer communications
• Enhance customer relationships, ensuring all interactions make our clients feel valued
• Maintain compliance with Mercedes Benz’s certification standards with regular recertifications
• Coordinate effectively across departments to uphold high service standards and operational efficiency

Requirements

• Proven background in Automotive Internet Management or a similar role within the automotive industry
• Exceptional communication and interpersonal skills, with a capacity to motivate and lead a team
• A valid driver's license with a clean driving record
• Proficiency in Microsoft Office and familiarity with ADP systems
• Ability to multitask and manage time effectively, meeting all deadlines
• Bilingual (Spanish/English) a plus
• Customer Communication Skills are expected and rewarded
• Works well in a fast-paced environment
• Professional appearance and a positive attitude
• Please upload your resume! Completing the online assessment will grant you priority consideration!
• Must pass pre-employment screening
• We are a Drug-Free Workplace

Terms

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.