Ferrari Service Advisor
Ferrari Service Advisor
Prefer 2 - 3 years of auto dealership Fixed Operations & CDK experience
$100,000 - $120,000 Performance-Driven Income Excellent Benefits! Career Advancement!
Job Intro
Join life in the fast lane! FERRARI OF BEVERLY HILLS Service Center is an excellent place to have a rewarding career! We are seeking an experienced Service Advisor, with 2-3 years of auto dealership Fixed Operations and CDK experience, to guide customers through the auto repair/maintenance process, advise customers on service options and costs, provide exceptional customer service, promote our service offerings, assist customers in resolving inquiries and issues, drive revenue growth, and more. Ferrari is one of the world's most powerful brands representing engineering excellence and innovation on the highest level. We are committed to an amazing work environment, appreciate our employees, and invest in their success. Apply now and drive your career forward with this great opportunity!
Job Description
Guide customers through the auto repair/maintenance process, advise customers on service options and costs, greet customers upon arrival, offer additional services and more.
Benefits
- $100,000 - $120,000 performance-driven income
- 401(k) plan
- Health, dental, vision, and life insurance
- Short and long term disability insurance
- Paid time off
- Career advancement
- Closed on Saturdays and Sundays
Responsibilities
- Guide customers through the auto repair/maintenance process, advise customers on service options and costs, greet customers upon arrival, offer additional services, follow vehicle status from service bay entry through completion of work, ensure customers are satisfied, and much more.
- Build a positive rapport with customers, provide exceptional customer service, and assist customers in resolving inquiries and issues.
- Meet and greet service customers promptly in a professional and courteous manner.
- Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
- Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
- Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.
- Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
- Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
- Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.
- Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.
- Maintain positive customer relationships and drive revenue growth within our service center
- Maintain high CSI scores
Requirements
- Prefer 2–3 years of auto dealership Fixed Operations & CDK experience
- High CSI
- Excellent customer service, computer, and communication skills
- Confidence, persistence, upbeat positive attitude, and a strong work ethic
- Able to interact in a professional manner
- Able to multi-task in a fast paced environment
- Professional appearance
- Valid driver's license and insurance
Terms
Ferrari of Beverly Hills is owned by Mattioli Automotive Group, North America’s premier Ferrari dealership network, spanning much of Southern California’s scenic coastline. From our award-winning factory-authorized Ferrari dealerships to the first Ferrari-authorized Body Shop on the West Coast, as well as one of the world’s most prestigious restoration shops, Bacchelli & Villa, based in Italy; our portfolio is uniquely placed to offer our clients a personalized and full-service automotive experience. To meet the racing needs of our clients, MAG Chairman and CEO, Giacomo Mattioli founded Scuderia Corsa, our very own championship racing team. Founded in 2012, Scuderia Corsa is recognized and awarded on global stages, from the IMSA SportsCar Championship to the legendary 24 Hours of Le Mans.