Careers at Mazda of New Rochelle

Automotive Service Advisor

Job Intro

At Mazda of New Rochelle, our highly skilled technicians keep our service drive flowing, and we’re looking for experienced, customer-focused Service Advisors to be the bridge between our customers and our service department. In this role, you’ll guide customers through service recommendations, explain repair options and costs, and deliver an exceptional ownership experience from start to finish. Service Advisors are essential to building lasting customer relationships, ensuring a smooth service process, and contributing to the continued success of our dealership.  Working at one of the fastest growing dealerships in the region, you will be provided with limitless opportunities and support from our management team as well as a lucrative and fulfilling career. When you’re a part of our team, you can plan and EXPECT to advance your career. Apply online today! Get a glimpse of our team and culture:  https://www.instagram.com/mazdanewroc/reels/

Job Description

Schedule appointments for service/maintenance/recall work

Benefits

• $70,000 - $150,000+ a year (base + commission + bonuses)
• New State-of-the-Art Facility: Work in a modern, high-tech environment designed for success
• Supportive Management: Our leadership is committed to your development and well-being, offering you the tools and mentorship to thrive
• Growth & Advancement: We believe in promoting from within. With our ongoing training and clear career development paths, you’ll always have the chance to grow into broader roles as we continue to expand
• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan
• Paid Vacation & Sick Time
• Employee Discounts on Products & Services & Vehicle Purchase Plans
• Long-term Job Security

Responsibilities

• Schedule appointments for service/maintenance/recall work
• Greet customers and inspect their vehicle
• Conduct all business with sincerity, honesty, and genuine concern for customer
• Listen to customer’s reason(s) for bringing their vehicle to the service department
• Advise customers about necessary/suggested services and costs
• Follow the status of the customer's vehicle from service bay entry through completion of work
• Keep customers informed of any changes that occur
• Upon completion of work, review work order with customer to assure all concerns are addressed
• Other duties may be assigned

Requirements

• Previous Service Advisor or Mechanic experience in a dealership or independent repair facility required
• Service Advisor experience in related industries are welcome to apply (motorsports, RV, powersports)
• CDK experience is a plus!
• Sales or Customer Service experience in any industry is a plus!
• General knowledge of vehicle mechanical operations is preferred
• Good customer service and communication skills
• Works well in a fast-paced environment
• Professional appearance and a positive attitude
• Good work ethic and computer skills
• Valid driver's license and good driving record
• Applicants must pass pre-employment screening

Terms

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.