Careers at Mazda of New Rochelle

Automotive Service Advisor

Job Intro

At Mazda of New Rochelle, our highly skilled technicians keep our service drive flowing, and we’re looking for experienced, customer-focused Service Advisors to be the bridge between our customers and our service department. In this role, you’ll guide customers through service recommendations, explain repair options and costs, and deliver an exceptional ownership experience from start to finish. Working at one of the fastest growing dealerships in the region, you will be provided with limitless opportunities and support from our management team as well as a lucrative and fulfilling career. When you’re a part of our team, you can plan and EXPECT to advance your career. Apply online today!

Job Description

Schedule appointments for service, maintenance, and recall work. Communicate service recommendations clearly to customers. Explain repair options and associated costs effectively.

Benefits

• $70,000 - $150,000+ a year (base + commission + bonuses)
• New State-of-the-Art Facility: Work in a modern, high-tech environment designed for success
• Supportive management committed to your development and well-being, providing tools and mentorship
• Clear career development paths with ongoing training and opportunities for advancement
• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan
• Paid Vacation & Sick Time
• Employee Discounts on Products & Services & Vehicle Purchase Plans
• Long-term Job Security

Responsibilities

• Schedule appointments for service, maintenance, and recall work.
• Communicate service recommendations clearly to customers.
• Explain repair options and associated costs effectively.
• Build and maintain lasting customer relationships.
• Ensure a smooth service process for clients.
• Collaborate with technicians to facilitate service delivery.
• Provide exceptional customer service throughout the entire service experience.

Requirements

• Previous Service Advisor or Mechanic experience in a dealership or independent repair facility required
• Experience in related industries such as motorsports, RV, or powersports is welcome
• CDK experience is a plus!
• Sales or Customer Service experience in any industry is a plus!
• General knowledge of vehicle mechanical operations is preferred
• Good customer service and communication skills
• Works well in a fast-paced environment
• Professional appearance and a positive attitude
• Good work ethic and computer skills
• Valid driver's license and good driving record
• Applicants must pass pre-employment screening

Terms

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.