Service BDC Appointment Setter
Service BDC Appointment Setter
Required: 2 years of Automotive BDC Experience
Excellent Income and Benefits!
Job Intro
McGrath Acura of Downtown Chicago is a great place to have a rewarding career! We are seeking EXPERIENCED Service BDC Appointment Setters, to work in our beautiful dealership's busy call center, to answer a large volume of calls and internet requests, schedule service appointments, follow up with customers after service is completed, and more. At least 2 years of automotive BDC experience is required. Ideal applicants will also be self-motivated, enthusiastic, and goal driven professionals who are masters of influence. We provide excellent compensation and benefits, a friendly and professional work environment, and career advancement opportunities. Apply now and drive your career forward with this great opportunity.
Job Description
Work in our busy call center to answer a large volume of calls and internet requests, schedule/reschedule auto repair/service appointments, follow up with customers after service has been completed to ensure their satisfaction, and more.
Benefits
- Excellent performance driven income including commission and bonuses!
- Medical, dental, and vision insurance
- 401(k) with match
- Paid vacation
- Employee discounts
- Career advancement opportunities
Responsibilities
- Work in our busy call center to answer a large volume of calls and internet requests, schedule/reschedule auto repair/service appointments, follow up with customers after service has been completed to ensure their satisfaction, and more.
- Respond to a large volume of internet appointment leads via inbound and outbound calls and emails
- Make outgoing lead-based calls to ask customers to come to the dealership for service repairs and maintenance
- Participate in phone campaigns like calling customers whose brakes were close to needing replacement on their last visit, warranty reminders, safety recalls, etc.
- Be enthusiastic and provide excellent customer service
- Successfully manage tasks in a fast-paced environment
- Establish individual sales goals
Requirements
- Required: At least 2 years of automotive BDC experience
- Excellent customer service, communication and computer skills
- Must be a team participant
- Must have a good work ethic, a positive attitude and be a person of integrity
- Teachable, receptive to new Ideas, flexible, and comfortable with change
- Professional appearance
- Valid driver's license and acceptable MVR