Customer Service Representative
Automotive Customer Service Representative
$18 - $20 Per Hour + Bonuses Entry-level Opportunity | Paid Training | Room for Advancement
Previous Customer Service & Experience Handling High Call Volume in Any Industry is a Plus
Job Intro
At Mercedes-Benz of Bedford, now part of the Ken Ganley Automotive Group, we’re committed to creating a professional, supportive workplace where employees can grow and succeed long-term. We offer continued training, employee support, competitive benefits, and advancement opportunities within one of the largest and most respected automotive groups in the country. We are HIRING NOW for an Automotive Customer Service Representative to assist customers over the phone, schedule service appointments, follow up with clients, and help deliver an excellent customer experience from start to finish in our Business Development Center (BDC). This position is ideal for someone who enjoys helping people, communicating with customers, staying organized, and working in a professional office environment. Hours: Monday – Friday: Starting at 8:00AM (8-hour day with an hour lunch break)
Job Description
You'll spend your days engaging with customers, providing exceptional service and support. You'll assist in coordinating service appointments and managing customer inquiries and more.
Benefits
- $18 - $20 per hour + bonuses
- Full-time Position
- Paid Training
- Full Family Benefits – Medical, Dental, Vision, and Life Insurance
- 401(k) with Company Match
- Paid Vacation / Sick Time
- Employee Discounts on Products, Services & Vehicles
- Supportive Management Team
- Opportunity for Advancement!
Responsibilities
- You'll spend your days engaging with customers, providing exceptional service and support.
- You'll assist in coordinating service appointments and managing customer inquiries.
- You'll contribute to maintaining a positive and efficient service environment.
- Conduct outbound calls for service reminders, declined services, and follow‑ups
- Update customer information and document all interactions in the CRM
- Assist customers with basic service questions, transportation needs, and appointment preparation
- Support service campaigns, recalls, and maintenance outreach
- Maintain high standards of communication that reflect the Mercedes‑Benz brand
- Work closely with the Service Manager to meet department goals
Requirements
- Customer service, receptionist, call center, hospitality, administrative, and/or appointment scheduling experience is a plus.
- Strong communication skills and a customer-focused attitude.
- Ability to work well in a team-oriented environment.
- Comfort using CRM systems and scheduling tools
- Reliability, punctuality, and a team‑oriented attitude
- Professional appearance and a positive attitude
- Valid driver’s license and good driving record
Terms
We are an Equal Opportunity Employer. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.