Careers at Revel 42 Golf Carts and Powersports

Service Advisor

Job Intro

Revel 42 Golf Carts & Powersports in Garner, NC is HIRING NOW and looking for experienced and motivated Service Advisors to join our winning team! As a Service Advisor, you’ll be the connection between our customers and our service department—welcoming guests, understanding their vehicle concerns, and guiding them through the service process from start to finish. You’ll use your knowledge of powersports vehicles and your strong communication skills to explain service needs, provide accurate estimates, and ensure each customer feels informed and supported. Your role is essential in keeping our service operations running smoothly while delivering a professional and positive experience every time. Revel 42 Golf Carts & Powersports is a locally owned, family-operated dealership that has been serving the community for over a decade. Known for our commitment to quality and exceptional customer service, we’ve built a team that feels more like family—many of our employees have been with us for years. If you’re looking to join a company that values integrity, hard work, and long-term growth, we’d love to hear from you!

Job Description

Greet customers, assess service needs, and provide estimates for service and repairs based on technician recommendations Upsell services, advise on necessary repairs/maintenance, and follow up with customers on service status and completion

Benefits

• Earn up to $60,000+ annually, with plenty of opportunities for performance-based bonuses!
• Up to $800 Per Week Base Pay, Dependent on Experience!
• Competitive health, dental, and life insurance plans to support your well-being
• Paid vacation and time off to recharge and enjoy life outside of work
• Employee discounts on a wide range of products and services
• Support for your growth with professional development assistance
• A consistent Monday–Friday work schedule, with weekends as needed
• Full-time position, Day Shift – No nights!
• Modern office setting
• Lunch provided on Saturdays!

Responsibilities

• Greet customers, assess service needs, and provide estimates for service and repairs based on technician recommendations
• Upsell services, advise on necessary repairs/maintenance, and follow up with customers on service status and completion
• Schedule service appointments, coordinate work for technicians, and manage pickups and deliveries for customers
• Handle customer complaints, ensuring prompt and satisfactory resolutions
• Maintain knowledge of service offerings for golf carts, ATVs, UTVs, scooters, e-bikes, and related equipment
• Coordinate parts ordering, ensure timely arrival for scheduled work, and assist with warranty claims and post-service follow-up
• Run weekly/monthly reports in dealer management software and maintain accurate service records
• Work closely with parts and service departments to streamline operations

Requirements

• Previous experience in a customer-facing role within powersports, automotive, or small engine industry preferred
• Strong understanding of golf carts, ATVs/UTVs, scooters, e-bikes, and mechanical/electrical systems
• Excellent communication and customer service skills, both in person and over the phone
• Proficient in Windows-based computers and Microsoft Excel/Word
• Ability to multitask, prioritize tasks effectively, and work independently in a fast-paced environment
• Strong organizational skills and attention to detail
• Valid driver’s license with a clean driving record
• High school diploma or equivalent required; technical or trade school background is a plus
• Please upload your resume and complete the online assessment for priority consideration!
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Must pass pre-employment screening.

Terms

We are an Equal Opportunity Employer. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation, or other protected status.