Careers at Rich Ford

Automotive Service Advisor / Writer

Job Intro

Rich Ford is hiring now for a Service Advisor/Writer. Due to increasing customer demand, we need to add to our Service Advisor team immediately. If you want to start your career with a successful dealership group that you can call home, join today! We value our employees and invest in their success. Rich Ford is in the top 50 dealerships in the nation, and the go-to spot for new vehicles, great service, and more in the Albuquerque area. Our goal is to provide the best possible service to our customers and make sure your experience is second to none. We have been proud to support New Mexico and local New Mexico businesses for over 60 years. Beyond building communities, we enjoy working with great businesses throughout the region!

Job Description

Schedule service appointments with customers. Greet customers and make them feel welcome! Advise customers on necessary/suggested services and costs. Notify customers of any special advertised services to take advantage of.

Benefits

• Commission Based Pay - EASY MONEY - 130+ cars per day!
• Earn from $60,000 - $100,000 Plus! This job has huge potential upside, please apply!
• Monthly Bonuses!
• 3000+ Service Repair Orders per Month!
• 4.7 Tech per Advisor!
• Excellent, efficient Techs keep the service drive flowing!
• 5-day work week with rotating Saturdays
• Medical, Dental, and Vision insurance
• Mental Health and Wellness insurance
• 401(k)
• Paid vacation
• Closed on Sundays!
• Career advancement opportunities

Responsibilities

• Let's talk if you:
• Reasonably proactive when it comes to people and doing the right thing (focused on accuracy and being neat)
• Have the ability to "read" people and situations effectively and the willingness to be empathetic
• Enjoy influencing people and taking difficult situations and converting them into a more civil and friendly atmosphere
• Are good at facilitating information and transferring conversations/data from one source to another
• Like a rapid and high variety work environment with the natural skill set to multitask
• Self-sufficient and willing to finish the job at hand (although not micromanaging all work, making sure your responsibilities are complete)
• Show loyalty to people who earn your trust, and enjoy situations that involve more "people" than "data"
• Optimistic, socially outgoing, and comfortable in team situations (willing to step in to help lead when required and share knowledge)
• IF THIS SOUNDS LIKE YOU, see the job description and expectations below.
• Responsibilities - Service Advisor:
• Schedule service appointments with customers
• Greet customers and make them feel welcome!
• Work with customer and technician to identify required services using vehicle’s service history
• Advise customers on necessary/suggested services and costs
• Notify customers of any special advertised services to take advantage of
• Compute the cost of replacement parts and labor to restore the vehicle to the condition specified by the customer
• Address customer’s questions and needs promptly and professionally
• Ensure comprehensive pre-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been completed as scheduled
• Review results of customer satisfaction surveys with the service manager
• Establish long-term positive relationships with customers
• Meet the dealership’s standards for repair/order production

Requirements

• Service Advisor experience is preferred but not required
• Good customer service skills
• Must be a team player
• Valid driver’s license
• Please upload your resume. Completing the online assessment will grant you priority approval!
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Must pass pre-employment testing to include background checks, MVR, and drug screening.

Questions

We like to make Great Hires who turn in to Future Retires!

Terms

We are an Equal Opportunity Employer. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation, or other protected status.