Vehicle Rental Agent
Automotive Rental Agent
$16 - $18 per Hour (Based on Experience) Schedule: 8:00am – 5:00pm | 5‑day Work Week with Alternating Saturdays | Closed Sundays
Great Customer Service Skills Required At Least 1 Year of Sales / Vehicle Rental Experience is Preferred!
Job Intro
Rich Ford — one of the top 50 dealerships in the nation — is seeking a friendly, organized, customer‑focused Automotive Rental Agent to deliver a premium rental experience for our valued customers. This is a strong entry-point into a large, stable dealership with real career‑path opportunities. We believe in making *Great Hires who become Future Retires. Retirees and Veterans are encouraged to apply.
Job Description
Greet customers at the rental desk in a pleasant, professional manner and answer incoming calls with a consistent, professional greeting Complete rental agreements accurately and follow Ford rental policy requirements, including FRAC and CTP program parameters
Benefits
- $16 - $18 per hour, based on experience
- 8:00am – 5:00pm schedule
- 5‑day work week with alternating Saturdays
- Medical, Dental, and Vision insurance
- 401(k)
- Paid vacation
- Closed Sundays
- Career advancement opportunities
Responsibilities
- Greet customers at the rental desk in a pleasant, professional manner and answer incoming calls with a consistent, professional greeting
- Complete rental agreements accurately and follow Ford rental policy requirements, including FRAC and CTP program parameters
- Use customer qualification tools and collect payment for damages when applicable
- Learn and apply the Rich Ford Vision Boards and their principles
- Follow all guidelines in the Rich Ford Employee Handbook
- Maintain a clean, organized, professional work area and wear the approved uniform each shift
- Maintain a positive, approachable attitude with customers and coworkers across all departments
- Demonstrate strong problem‑solving skills and resolve customer concerns without escalating unnecessarily
- Clean and stage rental vehicles
- Inspect vehicles before and after rental; coordinate repairs, detailing, and maintenance
- Compute customer bills, process payments, issue receipts, and record transactions accurately
- Maintain records in TSD, file rental forms, secure customer IDs and insurance cards, and ensure deposits are collected
- Submit invoices and POs regularly and close all open invoices by month‑end
- Reconcile gas purchase statements
- Provide clerical and administrative support to other departments as needed
- Perform other duties as assigned
Requirements
- At least 1 year of sales or rental experience preferred
- Strong communication, customer service, and sales skills
- Positive attitude and professional appearance
- Detail‑oriented, organized, and able to multitask
- Good computer and time‑management skills
- Ability to resolve customer issues effectively
- High school diploma or equivalent preferred
- Valid driver’s license with a good driving record
- Ability to pass pre‑employment background check, MVR, and drug screening
- Must be authorized to work in the U.S. and be a current resident
- Please upload your resume and complete the online assessment
Terms
About Us: Rich Ford has proudly served New Mexico for over 60 years and is recognized as one of the top 50 dealerships in the nation. We are the go‑to destination for new vehicles, exceptional service, and community partnership. We value our employees, invest in their success, and strive to create a workplace where people build long‑term careers. We are an Equal Opportunity Employer. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation, or other protected status.