Service Director
Automotive Dealership Service Director (Multi-Store)
Hiring for Lafayette, IN Experience is Required
Competitive Salary + Performance Bonus + Benefits!
Job Intro
Rohrman Automotive Group is one of the Midwest’s largest and most respected family-owned dealer groups. We pride ourselves on delivering exceptional customer service and developing long-term relationships with our clients and employees. With over 60 years of success in the automotive industry, we’re looking for a top-tier leader to help drive performance across two of our dealership service departments in Lafayette, IN. We’re hiring a Multi-Store Service Director to oversee the service operations at two dealerships in Lafayette, IN. This high-impact leadership role is ideal for someone with a strong fixed ops background who thrives in a fast-paced, multi-location environment. You’ll lead two service departments, drive process improvements, and ensure exceptional customer satisfaction. Join a company that’s Driving Relationships and Awesome Experiences. Apply now to become the Multi-Store Service Director at Rohrman Automotive Group!
Job Description
Oversee daily service operations at two dealership locations In Lafayette, IN Lead and coach service advisors and technicians Monitor KPIs and financial performance (CP sales, gross profit, ELR, CSI, hours per RO)
Benefits
- Competitive base salary + bonus
- Health, dental, vision, and life insurance
- 401(k) with company match
- Paid time off and holidays
- Vehicle allowance or demo
- Opportunities for growth and advancement
- A positive, team-oriented culture
Responsibilities
- Oversee daily service operations at two dealership locations In Lafayette, IN
- Lead and coach service advisors and technicians
- Monitor KPIs and financial performance (CP sales, gross profit, ELR, CSI, hours per RO)
- Ensure compliance with manufacturer standards and warranty policies
- Implement consistent service processes across both stores
- Recruit, train, and retain top-performing service personnel
- Work cross-functionally with Parts, Sales, and Marketing teams
- Drive customer satisfaction, retention, and fixed ops profitability
- Promote a culture of accountability and continuous improvement
Requirements
- 5+ years of fixed operations or service department management experience
- Prior experience leading multiple locations or high-volume service departments
- Strong leadership, communication, and team-building skills
- Knowledge of DMS platforms (CDK, Tekion, Reynolds & Reynolds, Xtime, etc.)
- Proven track record of improving service performance and CSI
- Valid driver’s license and ability to travel between stores