Automotive Service Advisor
Automotive Service Advisor
Experience is Preferred
$100,000+ Potential Income! Excellent Benefits!
Job Intro
SAM BOSWELL HONDA in Enterprise, AL is family-owned and a GREAT place to have a rewarding career! We are seeking SERVICE ADVISORS to guide customers through the auto repair and maintenance process. This multifaceted role involves providing exceptional customer service, promoting our service offerings, assisting customers in resolving inquiries and issues and more. Service Advisors play a crucial role in maintaining positive customer relationships and driving revenue growth within our service department. Sam Boswell Honda is committed to an amazing work environment, superior customer service, community involvement, and military appreciation. We appreciate our employees and invest in their success! Apply now for this great opportunity with our growing organization!
Job Description
Guide customers through the auto repair and maintenance process Greet customers, answer questions, provide excellent customer service and develop ongoing relationships Inspect vehicles and identify service needs and/or repairs in customer's best interest
Benefits
- $100,000+ Performance Driven Potential Income!
- Blue Cross Blue Shield Health and Dental Insurance
- Vision Insurance
- 401(k) plan with Employer Match
- Short Term Disability 100% paid by the Employer
- Training and Continuing Education
- Paid Vacation - bring up to 2 weeks from previous job
- Employee Appreciation Events
- Team Honda Purchase Program
Responsibilities
- Guide customers through the auto repair and maintenance process
- Greet customers, answer questions, provide excellent customer service and develop ongoing relationships
- Inspect vehicles and identify service needs and/or repairs in customer's best interest
- Work with technicians to determine necessary repairs and costs including parts and labor
- Write accurate repair orders and include supporting documentation. (All three C’s)
- Update customers throughout the repair process and contact when vehicle is ready for pickup
- Provide customers with information on vehicle warranties
- Offer services/information to help customers care for and maintain their vehicles
- Follow up with customer post-service to ensure their satisfaction and address any concerns.
- Be a liaison between the service manager, parts personnel, technicians, and warranty administration.
- Support dealership goals for service by generating high sales of services and parts. All goals set by Service director.
- Maintain all training
- Maintain KPI’s (sales, gross, ELR, CSI) as set monthly by Service Director
Requirements
- Automotive Service Advisor experience is preferred
- Automotive operational knowledge
- Good customer service, communication and computer skills
- A positive attitude, good work ethic and professional appearance
- Pleasant, energetic, conscientious and dependable
- Able to multi-task in a fast-paced environment
- Valid driver's license and good driving record