Careers at Serramonte Automotive

Automotive Service Advisor

Job Intro

Serramonte Automotive Group is HIRING NOW and looking for driven, customer-focused Automotive Service Advisors to join our winning team! If you’re passionate about helping people, thrive in a fast-paced environment, and are ready to represent industry-leading brands like Volkswagen, Subaru, and Kia, we want to hear from you. At Serramonte Automotive Group, we’re known for our exceptional customer service, transparent repair process, and world-class dealership experience. Our Service Advisors play a vital role as the bridge between our customers and technicians — ensuring every visit is efficient, professional, and positive. Whether you’re an experienced Service Advisor or a customer service professional eager to start a rewarding career in the automotive industry, this is your opportunity to join a dealership group that values your dedication, skill, and growth. Apply today and accelerate your career with Serramonte Automotive Group!

Job Description

Greet customers promptly and professionally upon arrival in the service lane. Listen carefully to customer concerns, document repair needs, and communicate clearly with technicians. Provide accurate cost estimates, timelines, and recommendations for necessary maintenance and repairs.

Benefits

• $16 – $20 per hour base pay plus commission and performance-based bonuses — earn $70,000 – $200,000+ per year!
• Medical, Dental, and Vision Insurance
• Short-Term & Long-Term Disability Coverage
• Life Insurance & 401(k) Retirement Plan
• Paid Holidays, Vacation, and Sick Days
• Employee Discounts on vehicles, service, and parts
• State-of-the-Art Facilities & Equipment
• Career Growth Opportunities within a growing automotive group
• Income potential based on your productivity and performance

Responsibilities

• Greet customers promptly and professionally upon arrival in the service lane.
• Listen carefully to customer concerns, document repair needs, and communicate clearly with technicians.
• Provide accurate cost estimates, timelines, and recommendations for necessary maintenance and repairs.
• Serve as the primary point of contact throughout the repair process, ensuring customers are informed and satisfied every step of the way.
• Review vehicle inspections and communicate technician findings clearly and honestly.
• Maintain a high level of product and service knowledge to effectively answer customer questions.
• Prepare repair orders, process payments, and ensure all documentation is completed accurately.
• Follow up after service visits to maintain relationships and encourage repeat business.
• Work collaboratively with technicians, parts staff, and management to meet service goals.
• Deliver an outstanding customer experience in every interaction.

Requirements

• Previous Automotive Service Advisor or Service Writer experience preferred — training available for motivated candidates.
• Backgrounds in customer service, retail, or hospitality are encouraged to apply.
• Strong communication, problem-solving, and organizational skills.
• Ability to handle multiple priorities in a fast-paced environment.
• Professional appearance and positive attitude.
• Basic computer literacy — familiarity with service management software or CRMs preferred.
• Self-motivated, reliable, and team-oriented.
• High School Diploma or equivalent required.
• Valid driver’s license with a clean driving record.
• Please upload your resume and complete the online assessment for priority consideration!
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Must pass pre-employment testing to include background checks, MVR, and drug screening

Terms

We are an Equal Opportunity Employer. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation, or other protected status.