Automotive Service Dispatcher
Automotive Service Dispatcher
High-volume, Top Dealership Hiring NOW!
We Pay Industry-Leading Compensation!
Job Intro
Thompson Automotive Group is a respected, family‑owned dealership group serving Raleigh since 1956. We’re looking for a detail‑driven, organized Automotive Service Dispatcher to support our high‑volume service department and keep workflow running smoothly. If you thrive in a fast‑paced environment and enjoy coordinating people, processes, and priorities, this is the role for you. After applying online, feel free to contact our Service Director, Greg Worley, at (919) 645-2039 to schedule your interview.
Job Description
Assign repair orders to technicians based on skill level, availability, and workload, and more.
Benefits
- Aggressive pay plan
- Full-time position, 5-day work week
- Full family benefits – Medical, Dental, Vision & Life insurance
- Short/Long-term Disability Insurance
- 401(k) Retirement Plan
- Paid vacation and sick time
- Employee discounts on vehicles, service, and more
- Clear path to grow your career – We promote from within
Responsibilities
- Assign repair orders to technicians based on skill level, availability, and workload
- Monitor shop productivity and adjust dispatching to maintain efficient workflow
- Communicate with Service Advisors regarding job status, delays, and technician availability
- Track repair order progress and ensure timely completion
- Coordinate with Parts Department to minimize downtime
- Maintain accurate documentation and support service leadership as needed
Requirements
- Automotive Service Dispatcher, Service Manager, Service Advisor or Technician experience is required
- Strong communication and customer service skills
- Ability to multitask and work in a fast-paced environment
- Basic computer skills for scheduling and record-keeping
- High school diploma or equivalent
- Proficiency with dealership management systems (CDK, Reynolds, etc.) is a plus
- Valid driver’s license with a good driving record
Questions
Automotive Service Dispatcher, Service Manager, Service Advisor or Technician Experience is Required.
Terms
We are an Equal Opportunity Employer. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.