Careers at Valley Cadillac

Automotive Service Manager / Director

Job Intro

Valley Cadillac is looking for a Service Manager / Director to lead our busy service department. This is a rare opportunity to join a respected, family-owned dealership group where your leadership will be valued, your team supported, and your career is given room to grow. As part of the Bob Johnson Automotive Group, we’ve built a reputation for excellence, integrity, and long-term career opportunities. Many of our employees have been with us for years because we provide the training, mentorship, and culture they need to thrive. If you’re a proven service leader with a track record of strong CSI, efficient operations, and the ability to motivate and mentor your team, this is the place to advance your career.

Job Description

Oversee daily service department operations to ensure efficiency, profitability, and customer satisfaction Lead, mentor, and motivate service advisors, technicians, and support staff and more.

Benefits

• $125,000 - $200,000+ annual earning potential
• Full-time Position
• Medical, Dental, Vision, and Disability Insurance
• 401(k) Retirement Plan with Company Match
• Paid Holidays and Paid Time Off
• Employee Discounts on Products, Services & Vehicles
• Employee Assistance Program
• Opportunity for advancement to certified tech

Responsibilities

• Oversee daily service department operations to ensure efficiency, profitability, and customer satisfaction
• Lead, mentor, and motivate service advisors, technicians, and support staff
• Monitor service performance metrics (CSI, productivity, profitability) and implement improvements
• Drive a customer-focused culture by ensuring clear communication, accurate estimates, and timely service delivery
• Partner with Parts, Sales, and Fixed Ops leadership to achieve dealership goals
• Maintain compliance with manufacturer standards, warranty procedures, and safety regulations

Requirements

• Previous Automotive Service Manager or Service Director experience at a franchise dealership required
• Proven ability to manage a high-volume service department while maintaining strong CSI scores
• Strong leadership, communication, and organizational skills
• Ability to recruit, train, and retain top talent
• Knowledge of warranty processes and OEM requirements
• Valid driver’s license and clean driving record
• Please upload your resume. Completing the optional online assessment grants you priority consideration!
• Applicants must pass pre-employment screening
• We are a Drug-Free Workplace