Careers at Bob Tyler Toyota

Automotive Service Advisor / Writer / ASM

Job Intro

The Bob Tyler Toyota way of doing business includes 100% customer satisfaction in all areas. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and community. We value our employees and invest in their success. Are you ready to make some BIG Money in your career as a Service Advisor? Do you want to be rewarded for your hard work, experience, and expertise? At Bob Tyler Toyota, our Service Department is growing, and we have the need for STRONG SERVICE ADVISORS, which means an opportunity for financial rewards for you! Automotive Service Advisor experience is required for this position.

Job Description

Assist customers in ascertaining their automotive needs and advising them of repair options while assisting customers with any questions or concerns through the invoice process.

Benefits

Competitive pay scale $80,000 to $100,000 3,000 Service Repair Orders Per Month! Performance-based bonuses Health, Dental, and Vision Benefits Accident Health 401(k) Paid vacation

Responsibilities

Assist customers in ascertaining their automotive needs and advising them of repair options while assisting customers with any questions or concerns through the invoice process. Consult with customers on applicable service specials. Gather and decode customer information to effectively and accurately relay concerns to technicians. Document services declined and advise customers of current and future needs to their vehicle. Foster and promote a safe and healthy work environment, maintaining safe work practices at all times. Maintain excellent CSI scores through constant communication with customers during and after service visits to satisfy all customer needs. Build strong relationships with the customers.

Requirements

1 Year's Automotive Advisor experience Toyota experience a plus Strong customer service skills Problem-solving and active listening skills Resume must be uploaded Reynolds and Reynolds experience a plus Able to work well with others in a team atmosphere Valid Driver's license and clean driving record Able to work efficiently and multi-task in a fast-paced environment Strong written and oral communication skills Applicants must pass pre-employment testing to include background checks, MVR, and drug screening.

Terms

We are an equal opportunity employer and prohibit discrimination/harassment with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.