BDC Service Associate
BDC Service Associate
Up to $40,000 Performance-Based Income!
Great Training & Benefits!
Job Intro
Cole Nissan is hiring full-time BDC Service Associates for our Business Development/Call Center to help our service department customers and improve customer retention. You will answer inbound calls, internet requests, schedule auto repair/service appointments, make outbound calls, send text messages, and follow up with customers after service has been completed to ensure their satisfaction. BDC or customer service/telephone contact experience is preferred. We provide excellent training for qualified candidates. Enjoy a rewarding career with our family-owned, growing company! We value our employees and invest in their success! Upload your resume AND complete the assessment for immediate consideration. Cole Nissan is proud to win the Nissan Award of Excellence multiple years in a row for outstanding performance results in sales, customer satisfaction, and owner loyalty. We successfully serve customers in Kalamazoo and actively support Touchdown for Diabetes.
Job Description
Answer incoming calls & internet requests, send text messages, schedule auto repair/maintenance appointments, reschedule missed appointments, and more! Apply now!
Benefits
Up to $40,000 Performance-Based Income! Excellent training! Rapid career advancement! We promote from within! Health and dental insurance 401(k) savings plan PTO - paid time off Employee discounts on vehicles and service State-of-the-art facilities A positive and professional team environment
Responsibilities
Answer incoming calls, internet requests, and send text messages for the service department Identify customer's needs, answer their questions in a pleasant manner, and assist them to the best of your ability Schedule auto repair/service appointments and reschedule missed appointments Make outbound calls for appointment reminders, recalls, surveys, etc. Make 110 calls each day Follow up on customer inquiries to ensure a satisfied experience
Requirements
Experience is preferred Must be able to work evenings and weekends if needed An energetic and friendly 'people person' that's motivated to succeed Excellent customer service and communication skills A positive attitude, good work ethic and professional appearance Valid driver's license and reliable transportation High school diploma or equivalent Must pass a pre-employment background check and drug screen
Terms
We are an Equal Opportunity Employer