Careers at Deacon Jones Honda

Automotive Service Advisor / Writer

Job Intro

Deacon Jones Honda in Goldsboro, NC needs to hire a Service Advisor/Writer now to add to our team and help us meet customer demand in our service center. If you are looking to take your career to the next level, this might be the right opportunity for you! We value our employees and invest in their success. The Deacon Jones Family has been proudly serving North Carolina for over 40 years. Our motto is: 'We Treat You How We Would Like to be Treated'. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community. Why work for Deacon Jones Honda? Deacon Jones Honda is part of a well-established dealership group serving multiple communities across North Carolina - including La Grange, Clinton, Mt. Olive, and Kinston. That means: Steady customer traffic Brand recognition and trust Opportunities for internal growth across locations A key liaison between customers and the service team Supported by trained professionals who take pride in workmanship A collaborative, service-oriented environment Emphasis on long-term relationships, not just transactions Cross-training potential Exposure to dealership operations beyond service A stable work setting with consistent hours (closed Sundays, full weekdays)

Job Description

Greet customers and make them feel welcome! Work with customer and technician to identify required services using vehicle's service history Advise customers on necessary/suggested services and costs; advise of any current special promotions available

Benefits

• Generous base pay plus performance-based bonuses!
• Medical, Dental and Vision Insurance
• Employee purchase program
• Paid Vacation / Sick time
• Opportunity for advancement
• Career opportunities for our returning military veterans

Responsibilities

• Greet customers and make them feel welcome!
• Work with customer and technician to identify required services using vehicle's service history
• Advise customers on necessary/suggested services and costs; advise of any current special promotions available
• Compute cost of replacement parts and labor
• Schedule appointments with customers
• Address customer's questions and needs promptly and professionally
• Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been completed as scheduled
• Review results of customer satisfaction surveys with service manager
• Meet the dealership's standards for repair order production

Requirements

• Service Advisor/Writer experience is preferred
• The ability to work in a fast-paced environment and demonstrate exceptional resiliency and composure
• High school diploma or equivalent preferred
• Valid in-state driver's license
• Professional personal appearance
• A 'People Person' with excellent communication skills
• Please upload your resume. Completing the online assessment will grant you priority consideration!
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Must pass pre-employment testing to include background checks, MVR, and drug screening.

Questions

Walk-in Applicants are Welcome!

Terms

We are an Equal Opportunity Employer. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.