Careers at DeYarman Automotive

Automotive Service Advisor / Writer

Job Intro

DeYarman Automotive Group Knoxville is seeking to hire a Service Advisor / Writer to add to our award-winning Service team! Some Saturday hours will be required. We value our employees and invest in their success. We know how to take care of our people and want to talk to you! Start your career with us today!   Why Work for DeYarman Automotive Group? We have 40+ years of experience in the automotive industry We promote from within and offer a clear path for advancement Positive, professional coworkers who respect your potential Known throughout Iowa for our commitment to integrity and service We’re hiring now — start building your skills right away

Job Description

Greet customers, complete a thorough walk-around, and make customers feel welcome! Write repair orders through our dealer management system Work with customers and technicians to identify required services using the vehicle's service history and prior recommendations

Benefits

• Pay range: $55,000 - $75,000 per year!
• Base Pay plus Commission and Bonuses!
• DeYarman employees are eligible to enroll in Degrees@Work, a no-cost no debt college degree program.
• Medical Benefits
• 401(k)
• Paid Vacation
• Career advancement opportunities
• A positive and professional team environment

Responsibilities

• Greet customers, complete a thorough walk-around, and make customers feel welcome!
• Write repair orders through our dealer management system
• Work with customers and technicians to identify required services using the vehicle's service history and prior recommendations
• Schedule appointments with customers as needed
• Advise customers on needed/suggested services and costs, advice on any current special promotions available
• Give customer updates as needed
• Compute and communicate the cost of replacement parts and labor to customers
• Address customer's questions and needs promptly and professionally
• Ensure comprehensive re-delivery check of customer’s vehicle, ensuring cleanliness and that all items identified for service/repair have been completed as scheduled
• Review results of customer satisfaction surveys with the service manager

Requirements

• Previous service advisor experience is preferred!
• CDK Experience a Plus
• Prior dealership experience is a plus
• Some Saturdays will be required
• General knowledge of vehicle mechanical operations is preferred
• Good customer service and communication skills
• Works well in a fast-paced environment
• Professional appearance and a positive attitude
• Good work ethic and computer skills
• Valid driver's license and good driving record
• Please upload your resume. Completing the online assessment will grant you priority approval!
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Must pass pre-employment testing to include background checks, MVR, and drug screen.

Terms

We are an Equal Opportunity Employer. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.