Service Advisor
Automotive Service Advisor
$100,000 Performance Based Income!
Knowledge of Xtime Platform Preferred
Job Intro
Rochester Toyota is one of the fastest growing Toyota dealers in New England and a great place to have a rewarding career! Our High-Volume Service Department is seeking Service Advisors to guide customers through the auto repair and maintenance process, answer service-related customer phone calls, advise customers on service options and costs, and more. Knowledge of Xtime platform is preferred. We appreciate our employees and invest in their success! Apply now for this great opportunity!
Job Description
Guide customers through the auto repair and maintenance process, answer service-related customer phone calls, advise customers on options and costs, offer additional services and special promotions, and schedule service appointments.
Benefits
- At ROCHESTER TOYOTA WE OFFER:
- $100,000 Performance Based Income!
- Salary + Commission and Performance Bonus!
- 401(k) plan
- Medical and dental insurance
- Paid time off
- Ongoing training
- Uniforms
- Employee discounts on vehicles, service and more!
- Career advancement opportunities
Responsibilities
- Guide customers through the auto repair and maintenance process, answer service-related customer phone calls, advise customers on options and costs, offer additional services and special promotions, and schedule service appointments
- Greet customers, answer questions, follow vehicle status from service bay entry through completion of work, ensure customer's satisfaction, and more
- Follow up with service customers on unsold jobs
- Achieve and maintain Toyota Service Advisor certification
- Maintain high CSI scores
Requirements
- Automotive Service Advisor and knowledge of Xtime platform is preferred
- Able to sell additional service, excellent customer service and communication skills
- A positive attitude and professional appearance
- Good work ethic and computer skills
- Dependable, pleasant, energetic, conscientious, and able to multi-task in a fast-paced environment.
- Valid driver's license and good driving record
- High school diploma or equivalent
- Must pass pre-employment background check, MVR, and drug screen