Customer Service / Care Representative - Service Department
Automotive Customer Service / Care Representative Service Department
$17 per hour Starting Rate but We Pay More for Your Experience! Great Benefits!
Full-time Position – Afternoon Shift
Job Intro
Subaru of Puyallup’s Service Department is looking for a motivated and enthusiastic Customer Service Representative. You will act as the bridge between customers and the service team ensuring that every customer feels heard, informed, and satisfied throughout their vehicle service experience. In this position you’re not just answering phones—you’re the voice of the Service Department. You help people feel confident about their vehicle care, and that trust builds loyalty. If you enjoy solving problems, staying organized, and making someone’s day a little easier, this role can be incredibly fulfilling. Apply online today!
Job Description
Greet customers in person, by phone, or online Listen to service concerns and explain repair processes Schedule service appointments and follow-ups Communicate with technicians to relay customer concerns and more.
Benefits
- $17 per hour starting rate – we pay more for your experience!
- Medical and Dental Insurance
- Paid Holidays
- Paid Vacation after 12 months
- 401(k) Plan
- Closed on Sundays
- Employee discounts on vehicles, products and service
- Career advancement opportunities
Responsibilities
- Greet customers in person, by phone, or online
- Listen to service concerns and explain repair processes
- Schedule service appointments and follow-ups
- Communicate with technicians to relay customer concerns
- Provide updates on repair status and timelines
- Coordinate loaner vehicles or shuttle services if needed
- Maintain accurate customer and vehicle records in CRM systems
- Process payments and handle billing inquiries
- Prepare service quotes and explain charges
- Conduct post-service follow-up calls or emails
- Address complaints or escalate issues to management
- Promote additional services or maintenance packages
Requirements
- Experience is preferred, but we provide excellent training for qualified candidates
- Telephone/call center/customer service experience is a plus
- Great customer service, communication, and computer skills
- Motivated self-starter with the ability to multi-task
- Energetic and thrives in a fast-paced team environment
- The ability to follow directions, be open to change, work effectively under pressure, and to positively defuse negative situations with customers
- Please upload your resume. Completing the online assessment will grant you priority consideration!
- Must be authorized to work in the U.S. without sponsorship and be a current resident.
- Must pass pre-employment testing to include background checks, MVR, and drug screening.
Terms
We are an Equal Opportunity Employer. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation, or other protected status.